Refund
Policy
At Kesilincopertiny Object, we aim to provide clear information about our services, project engagements and payment expectations. This Refund Policy explains the general approach to refunds, cancellations and payments for services arranged through the studio.
Before a project begins.
Because our services may involve consultation, planning, design development, custom work and project coordination, payment and refund terms may depend on the nature and stage of the engagement.
Service enquiries
Initial enquiries submitted through the website do not normally involve a payment and therefore do not create a refund obligation.
Consultation services
Where a consultation or other paid service is booked, the applicable fee, scope and cancellation terms may be communicated before the service is confirmed.
Project deposits
Certain projects may require an initial deposit or advance payment before design work, procurement, production or installation begins. The treatment of such payments may be specified in the applicable project agreement.
Custom work
Custom-designed furniture, cabinetry, materials or other made-to-order elements may involve commitments to suppliers or production partners and may therefore be subject to specific cancellation and refund conditions.
Please review the payment and cancellation terms provided for your specific project before making a payment.
Cancellations & refunds.
We understand that circumstances can change. Refund eligibility may depend on when a cancellation is requested and whether work, procurement or third-party commitments have already begun.
Cancellation requests
Cancellation requests should be submitted as soon as possible through the contact details provided on this website. Requests will be reviewed according to the applicable project or service terms.
Work already completed
Payments relating to consultation, design work, planning, documentation or other services that have already been completed may not be refundable, subject to the applicable agreement and relevant law.
Third-party costs
Where a payment has already been committed to materials, suppliers, manufacturers, contractors, shipping or other third-party services, those amounts may be non-refundable where the third party does not provide a refund.
Approved refunds
Where a refund is approved, the amount and method of the refund will be communicated to the client. Processing times may vary depending on the original payment method or financial institution.
A refund is not automatically available simply because a project or service is cancelled after work or commitments have already begun.
Questions & payment concerns.
We encourage clients to contact us directly if they have a question about a payment, cancellation, project adjustment or potential refund.
Payment disputes
If you believe a payment has been processed incorrectly, please contact us with the relevant details so that the matter can be reviewed.
Service concerns
If you have concerns regarding a service or project, please provide the details as soon as reasonably possible. We will review the matter and discuss the available resolution where appropriate.
Project-specific terms
A signed proposal, quotation, service agreement or other written project document may contain terms that are more specific than this general Refund Policy. Where applicable, those agreed terms will govern the relevant engagement.
Policy changes
We may update this Refund Policy from time to time to reflect changes to our services, payment processes or applicable requirements. The latest version will be published on this page.
Applicable law
This policy is intended to operate subject to applicable consumer protection and other laws. Nothing in this policy is intended to remove or restrict rights that cannot lawfully be excluded.
Clear communication is the first step toward resolving any payment or service concern.
Have a question about a payment?
If you have questions about a payment, cancellation, refund request or project-specific payment terms, please contact us with the relevant details so we can review your enquiry.